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Shipping and Returns

Shipping

Delivery of Products:

All order placed before 12pm, will be dispatched same day and order placed after that will be dispatched next day. We are using Royal Mail Delivery services and all the delivery option are available during the checkout process, where you can choose the options you want.

Working Days are classified as Monday to Friday.  If you order on Thursday then 5 days will be following Thursday.

We are aiming fast delivery service but it may delay due to several factors by the service providers, Urban Salida is not responsible if that varies. In some cases , we reserve the right to change the delivery provider.

If goods are returned to Urban Salida  because of a failed delivery for any reason, the delivery cost is not refundable. We reserve the right to charge for any extra delivery costs incurred to re-send goods.

 All orders sent outside of the UK and EU are shipped may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer.

If customer refuses to pay the any import duty against your shipment, and the shipment being returned to Urban Salida, then all related returns charges plus a minimum administration fee of £10.00 would be charged against your final refund amount.

Lost or Delayed Deliveries:

If you have not received the delivery of your products with in 15 days from the date of order, you must inform Urban Salida customer service for the delay or loss.

And then we will look into the issue and arrange re-delivery or refund,

The non-delivery declaration from must be returned complete before a refund/re-delivery can be authorised.

 The declaration form will be sent to the email address supplied with the initial order.

 

Return

Faulty Products are return with in 15 days of purchase, If your products arrive faulty, you have 15 days to inform us in order to claim refund or exchange.

 Products should be returned in their original packaging complete with all accessories and documentation. When we have verified the fault, we will issue a replacement or full refund to you via your original payment method.

 Unwanted Products are return with in 15 days of purchase, If you changed your mind, you have 15 days to inform us in order to claim refund or exchange - you are responsible for return postage cost.

 Products should be returned in their original packaging complete with all accessories and documentation. When we have verified the fault, we will issue a replacement or full refund to you via your original payment method.

 If you return a product to us that is not in a brand new condition we reserve the right to return the product to you, or charge you accordingly to cover the cost of damage/used.

We cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to:

  • Screen Protector
  • Tempered Glasses
  • All types of ear phone / Headset
  • Memory /Media Cards
  • Designer Cases with Stones / Sparkles
  • Earnings

 We do our best for replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 15 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

 

Hi.
Urban Salida Ltd is provide the qualities of goods to end customers with greater satisfaction on reasonable prices.We are currently offers ours customers premium and mobile phone accessories and home decoration products.
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